An improved and user-focused mcc.ca

In January 2024, the Medical Council of Canada (MCC) is launching a redesigned mcc.ca that combines the content from mcc.ca and physiciansapply.ca. This initiative, supported by funding from the Government of Canada through Employment and Social Development Canada (ESDC), is aimed at enhancing the findability of valuable information and resources for candidates. Popular features, such as the online chat support with our service desk team, will remain available on the new site and the services offered through MCC portals, such as physiciansapply.ca and the Practice Test Portal, will be unaffected by the new website launch.

The mcc.ca website will offer users:

• A revamped platform that incorporates a modern, web-friendly site design that is adaptative, meaning no matter the device you are on, the site will provide a no-fuss user experience, and be accessible.
• Streamlined navigation to minimize the number of clicks to access the most searched and visited pages. For example, links to MCC portals will be located on one page that can easily be found in the navigation menu that appears on every page.
• Updated website and page structure that reflects how candidates and partners typically navigate the site to make it easier to find information. Pages on the new site will be organized under the headings of credentials and services, examinations and assessments, MCC 360, news and publications, and about us.
• New content to help answer common questions, including information on the pathway to licensure for international and Canadian medical graduates.
• Improved functionality of the Examination Objectives section of the site, including the ability for candidates to easily download all or individual medical objectives.

The process: listening to site users

A substantial part of the project was the analysis of how mcc.ca is currently used and how we could improve. Extensive user testing of the site and future design options, coupled with data-driven insights, such as search term frequencies and chat conversation topics, played a pivotal role in informing the decision-making process. The MCC also consulted with partners to identify areas in which we could help address some of the challenges health care in Canada is facing.

The MCC is continuing to work on this exciting initiative and looks forward to sharing the new site in January 2024.