MCC 360
A multi-source feedback program for physicians in Canada.
Sometimes the care team needs a care plan
MCC 360 was developed to provide physicians with meaningful and actionable feedback that leads to positive practice changes. In addition to completing a self-assessment, survey responses that include qualitative, narrative comments from patients, physician colleagues, and nonphysician co-workers ensure a 360° perspective. Coaching with a trained peer-physician completes the program by reviewing the feedback and supporting creation of an objective and constructive action plan.
Leveraging the Medical Council of Canada’s (MCC’s) expertise in assessment, MCC 360 aims to make a significant impact on continuing professional development and in-practice assessment in medicine.
Play Video
Multi-source feedback for physicians made simple
The straightforward MCC 360 process makes collecting feedback from colleagues, co-workers, and patients simple. Completing the program takes place online, includes one-on-one coaching, and is eligible for up to 15 continuing professional development (CPD) credits. The resulting feedback and action plan for MCC 360 is unique to each physician’s practice.
Learn more about MCC 360
For physicians
MCC 360 is an opportunity to reflect upon your role as communicator, collaborator, and professional to become an even better doctor. The program provides comprehensive feedback from a cohort of patients and those you work with that you can use to improve your practice.
For health care organizations
MCC 360 is a robust multi-source feedback tool for use in physician quality programs to improve physician performance in the essential roles of communicator, collaborator, and professional while enhancing quality of patient care.
For patients, colleagues & co-workers
MCC 360 relies on insight from those who best know a physician’s work. As a patient, colleague, or co-worker, you are uniquely positioned to provide valuable feedback that can help physicians and organizations improve the quality of medical care.
Who we work with
Practice Enhancement Program for Saskatchewan Physicians (PEPSask)
The PEPSask is an educational program offering the physicians of Saskatchewan a report on the quality of their practices through a practice-based assessment process. They are now using MCC 360 as one of the feedback components for physicians, as they aim to deliver high quality patient care to Saskatchewan residents.
North York General Hospital
North York General Hospital in Toronto, Ontario is using MCC 360 as part of their commitment to improve and ensure quality patient care. They continually assess performance and look for ways to achieve best practices in every area of the hospital.
The College of Physicians & Surgeons of Manitoba (CPSM)
The CPSM is using MCC 360 in their new Quality Improvement Program for physicians, designed to promote quality improvement throughout the span of a physician’s career and help ensure the provision of safe care to Manitobans.
College of Physicians & Surgeons of Alberta (CPSA)
The CPSA engages physicians in MCC 360 as one feedback component of their quality improvement initiatives. They partnered with us for the MCC 360 proof of concept pilot in 2017 and were the first partner to take the program operational.
The Ottawa Hospital
The Ottawa Hospital aims to provide world-class, compassionate patient care through nationally recognized research, education and evaluation methods. They are engaging physicians in MCC 360 as part of their ongoing focus on quality and safety.
College of Physicians and Surgeons of British Columbia
The College is using MCC 360 as part of their Physician Practice Enhancement Program, which supports their high standards of practice to ensure patients receive quality care.
Medical Group Management Association of Canada (MGMAC)
The MGMAC is a network for clinic managers and directors of group medical practices, providing professional development and peer-to-peer connections. As administrative leaders in medical clinics, members value MCC 360's support for physicians and the clinic-wide benefits of the assessment and feedback process.
Ontario Medical Group Management Association (OMGMA)
The OMGMA is a network for clinic managers and directors of group medical practices, providing professional development and peer-to-peer connections. As administrative leaders in medical clinics, members value MCC 360's support for physicians and the clinic-wide benefits of the assessment and feedback process.
Royal College of Physicians and Surgeons of Canada
The Royal College of Physicians and Surgeons of Canada is using MCC 360 as a tool supporting their Practice Eligibility Route. The PER is intended to provide a route to Royal College certification for all specialists who trained outside of Canada or the United States, and meet the established training and experience requirements.
BC Medical Quality Initiative (BC MQI)
The BC MQI uses the MCC 360 as a tool in the provincial Medical Staff Practice Enhancement program, which aims to provide medical staff across BC with feedback and support to develop their professional practice.
Dalhousie Department of Emergency Medicine
The Division of Pediatric Emergency Medicine at Dalhousie University in Halifax, Nova Scotia has adopted MCC 360’s episodic care survey to support faculty development. Dalhousie’s Department of Emergency Medicine is committed to continuously raising the standard of emergency care across the Maritimes.
