When the Medical Council of Canada (MCC) launched its new online chat service in April 2015, the Service Desk Operations (SDO) team was confident it was a step in the right direction. What they didn’t know was just how quickly it would become a wild success. As the frontline team that answers questions about the...

The Medical Council of Canada (MCC) strives to achieve the highest level of medical care for Canadians through excellence in assessment of physicians. Our assessments constantly evolve to ensure they remain relevant and respond to changes in medical practice. As assessment evolves, so does the business of the MCC. The organization is continuously adapting and...