Medical Council of Canada

MCC 360: For organizations

The Medical Council of Canada (MCC) offers MCC 360 for colleges, regional health authorities, hospitals and hospital departments, medical schools, clinics, teams of physicians, and individual self-selecting physicians.

The MCC aims to incorporate this robust multi-source feedback (MSF) tool and process into physician quality programs across the country.

“Our collaboration with the MCC has been tremendously successful. They have vast experience with physician assessment, data collection and research, and their team is responsive to issues. We’re proud of the tool the MCC is offering to the profession.”

—Phong Van, Director, Physician Practice, Continuing Competence, College of Physicians & Surgeons of Alberta

MCC 360: Partnering with the MCC

Our survey service delivery model makes MSF easy for organizations

The MCC administers the MCC 360 process, which involves collecting feedback from multiple sources, providing support to physician participants, and producing a feedback report on behalf of your program.

MCC 360 includes four essential rater components to achieve the 360-degree perspective on a physician’s performance: physician colleagues, non-physician co-workers and patients, as well as a self-assessment completed by the participating physician.

We offer different options for feedback and coaching support

Our partner Saegis can provide these services to your physician participants.

Saegis can train your in- house coaches on how to have impactful feedback and coaching sessions.

Your program can provide these services to your physician  participants directly, using MCC information and training resources.

MCC 360 is one assessment tool in a broader “performance assessment toolbox.” Administrators may choose to offer physicians additional data from other sources, such as prescribing data and patient volume, alongside their MCC 360 report. The College of Physicians & Surgeons of Alberta, for example, engages physicians in MCC 360 as only one feedback component of their quality improvement initiatives.

Communicator, collaborator, professional

MCC 360 is aligned with how physicians practice medicine in Canada and is anchored in the CanMEDS framework; it specifically looks at three CanMEDS roles: communicator, collaborator and professional.

Copyright © 2015 The Royal College of Physicians and Surgeons of Canada.
Reproduced with permission by a member of the CanMEDS Consortium.

These three intrinsic roles related to patient care can be difficult to assess and can sometimes be the competencies from which problems arise. Performance in these roles is best assessed by those who work with physicians, observe them in practice and interact with them (i.e., physician colleagues, non-physician co-workers and patients). The contribution of patients in assessing physician practice is generally underutilized and makes MSF data particularly unique. Patients are in a rare position to provide feedback about the care received. The MCC 360 tool offers patients the opportunity to provide feedback in a safe and confidential manner.

Physicians undergoing MCC 360 are reporting high levels of satisfaction, particularly with the patient feedback and the feedback facilitation process. The majority feel the experience promoted improvements to their practice. With a research agenda that supports program improvements, further quantitative and qualitative research evaluation of the program will be undertaken. Read more about MCC 360 Research.

MCC 360 is intended to be used for formative purposes and is not meant to provide a pass/fail decision about a physician, or to rank-order physicians.

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MCC 360 is recognized as a Health Standards Organization Leading Practice

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For more information about implementing MCC 360 within your organization, we recommend reviewing our National Guidelines.

If you would like to discuss using MCC 360 within your organization, we would love to hear from you!

Contact us:
Phone: 1-833-521-6024 (toll-free) or 1-613-521-6024
Hours: Monday to Friday from 8 a.m. to 4:30 p.m., Eastern Time (ET)

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