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Medical Council of Canada

MCC 360

A national multi-source feedback program to evaluate physician workplace performance in their roles as communicator, collaborator and professional:

MCC 360 was launched with the goal of making a significant impact on continuing professional development and in-practice assessment in medicine.

Leveraging our expertise in assessment, and building on the Physician Achievement Review (PAR) tool that was first developed by the College of Physicians & Surgeons of Alberta with the University of Calgary, the Medical Council of Canada (MCC) aims to mobilize a national movement toward improving medicine and patient care.

The MCC is looking to offer the program in each of the 13 provincial and territorial jurisdictions through the colleges, regional health authorities, hospitals, medical schools and clinics, as well as with individual self-selecting physicians.

“Our vision is that every physician in our country will participate in this kind of 360-degree feedback process at one or more points in their careers, from when they start in medical school until the day they retire from the practice of medicine.”

—Dr. Karen Mazurek, Chair of the MCC 360 Governance Committee and Deputy Registrar of the College of Physicians & Surgeons of Alberta

Introducing MCC 360

What is MCC 360?

Commonly used to evaluate executives and professionals in areas other than medicine, multi-source feedback involves looking at performance from a 360-degree perspective. MCC 360 is a multi-source feedback tool for evaluating physician workplace performance.

At the core of MCC 360 is a set of surveys taken by a statistically significant cohort of physician colleagues, non-physician co-workers and patients, as well as a self-assessment completed by the physician around his or her performance as a communicator, collaborator and professional. The responses are collated and analyzed to yield a report that, in addition to quantitative feedback, also contains narrative, free-text feedback from their raters, including patients. Physicians have indicated that those free-text comments are especially valuable in terms of identifying opportunities to improve.

The MCC 360 report focuses on providing physicians with meaningful and actionable feedback to guide professional development and improve patient care. The report is accompanied by a feedback and coaching session with a trained facilitator to allow the physician to view the results in an objective and constructive manner, and to help develop an action plan for positive change.

Why choose MCC 360?

  • It provides individualized feedback specific to each physician from the people who know their work best
  • It includes valuable free-text comments from physician colleagues, non-physician coworkers and patients
  • The report delivery is expected to be paired with scheduled time with a trained peer-physician, to help interpret the feedback and build a personal action plan
  • It includes full-service delivery of surveys and reports by the MCC, an expert in physician assessment
  • It is a multi-source feedback tool specifically designed for physicians; building on the Physician Achievement Review (PAR) tool that was first developed by the College of Physicians & Surgeons of Alberta with the University of Calgary
  • It is an all-Canadian tool, based on the CanMEDS physician competency framework, with all program data residing in Canada
  • Access to a dedicated toll-free phone line and email address with bilingual (English/French) service desk support for physicians and organizations
  • Participation in the MCC 360 program renders physicians eligible for Continuing Professional Development (CPD) credits through the Royal College of Physicians and Surgeons of Canada and the College of Family Physicians of Canada

For more information

Email
mcc360@mcc.ca

Phone
1-833-521-6024 (toll-free) or 1-613-521-6024

Hours

Monday to Friday from 8 a.m. to 4:30 p.m., Eastern Time (ET)

We are closed on statutory and civic holidays.