Prometric call centre telephone numbers
We encourage you to schedule your examination appointment online, through the Prometric website. However, if you wish to schedule your examination appointment by telephone, you may do so through one of the call centres listed below.
Call centres are available regionally for your convenience; however, any call centre can process your request regardless of where you are calling from and regardless of the country in which you will be requesting to take the examination. Note: Long distance charges may apply.
You must provide your Authorization To Test (ATT) Number; you cannot schedule your examination appointment without providing the correct ATT Number.
If you are calling to change (reschedule) or cancel a previously-scheduled examination appointment, you must provide the 16-digit Confirmation Number provided by Prometric when you originally scheduled your examination appointment.
1-800-856-4308 (Monday to Friday, from 8 a.m. to 5 p.m., Eastern Time (ET)).
Europe, Middle East and Africa
Unless otherwise indicated, the office is open Monday to Friday, from 9 a.m. to 6 p.m. (GMT + 10 h).
|Europe||+31 320 239 540|
|Middle East (Sunday – Thursday)||+31 320 239 530|
|North Africa (Sunday – Thursday)||+31 320 239 530|
|Sub-Sahara Africa||+31 320 239 593|
Unless otherwise indicated, the office is open Monday to Friday, from 8:30 a.m. to 7 p.m. (GMT + 10 h).
|Australia & New Zealand (8:30 a.m. to 5 p.m. GMT +10:00)||612-96405899|
|India (9 a.m. to 5:30 p.m. GMT + 5.5 h)||+91 124 414 7700|
|Korea||82-2-2116-8331 or 82-2-1566-0990|
|South East Asia (8 a.m. to 8 p.m. GMT + 8 h)||60-3-7628-3333|
If your country or region is not listed above, you may also call +60-3-7628-3333 (Monday to Friday, from 8:30 a.m. to 7 p.m. (GMT + 10 h)).