MCC 360 - Frequently asked questions by physicians
What is MCC 360?
MCC 360 is a national program to provide physicians with meaningful feedback that allows them to improve patient care. Through an in-depth multi-source feedback process, physicians get insights into their performance as communicators, collaborators and professionals.
For more information, please visit our Program information page.
Multi-source feedback involves an evaluation by a sample of your colleagues, co-workers and patients as well as yourself for a complete “360-degree” perspective. We will provide you with feedback that you can use to improve your performance as a communicator, collaborator and professional.
A colleague is a physician peer. Colleagues can be referring or consultant physicians. Co-workers are health professionals other than physicians, such as nurses, pharmacists and dieticians.
You will receive a feedback report about 16 weeks after we have received all of the completed questionnaires. In some exceptional circumstances, it may take slightly longer.
The focus of the assessment is on the CanMEDS and CanMEDS-FM roles of communication, professionalism and collaboration. This relates to your ability to communicate with patients, colleagues and co-workers, as well as behave professionally with honesty, integrity, commitment, compassion, respect, and altruism.
The multi-dimensional perspective offered by many patients, colleagues and co-workers provides a more reliable view of your practice and statistical reliability. At a minimum, we need to receive completed questionnaires from 25 patients, eight colleagues and eight co-workers (as well as your self-assessment).
All colleagues and co-workers are asked to complete the questionnaire within two weeks. It normally takes a few weeks to obtain enough patient questionnaires, depending on the volume of patients you see.
We only report aggregate results when we have received the required minimum number of responses. Otherwise, the data are omitted from your report. This practice protects respondent confidentiality since identifying individuals becomes increasingly difficult as the group gets larger.
You will receive a summary of multi-source feedback results, outlining the feedback of each responding group. You will also receive a summary of your self assessment, along with how it compares with the feedback received from your patients, colleagues and co-workers.
Results are not “good” or “bad”. The feedback is designed to help you develop personalized continuing professional development plans focused on opportunities to improve patient care.
If you have recently moved, you can use respondents from your past practice. We request that your respondent selections represent patients, colleagues and co-workers that you have interacted with in the last calendar year.
Please contact a MCC 360 Program Administrator (email email@example.com, or call 1-833-521-6024). We will resend the questionnaire to the colleagues and co-workers that you indicated have yet to receive it.
Please contact a MCC 360 Program Administrator (email firstname.lastname@example.org, or call 1-833-521-6024) and provide us with the new names and email addresses of your desired colleagues and co-workers.
Please contact a MCC 360 Program Administrator (email email@example.com, or call 1-833-521-6024) and provide them with the proper email address. We will take care of updating the information in our program software.
You can reset your password by entering your registered email address. Click the Forgot your password? link and follow the outlined steps. We unfortunately do not have access to your password.
Please ensure that you are entering the correct email address and password that you used to create your account. Click the Forgot your password? link for further instructions.
Yes, you can save and return. You will not be able to submit your self assessment until all the questions are answered and all colleague/co-worker contact information is included.
You can only edit the answers to your self assessment prior to completing the form. Once your self assessment has been completed and submitted, you cannot make any further changes.
For more information
1-833-521-6024 (toll-free) or 1-613-521-6024
Monday to Thursday from 8 a.m. to 4:30 p.m., Eastern Time (ET)
Friday from 9:30 a.m. to 4:30 p.m. ET
We are closed on statutory and civic holidays.