Medical Council of Canada

Prometric Call Centre Telephone Numbers

Prometric call centre telephone numbers

We encourage you to schedule your examination appointment online, through the Prometric website. However, if you wish to schedule your examination appointment by telephone, you may do so through one of the call centres listed below.

Call centres are available regionally for your convenience; however, any call centre can process your request regardless of where you are calling from and regardless of the country in which you will be requesting to take the examination. Note: Long distance charges may apply.

You must provide your Authorization To Test (ATT) Number; you cannot schedule your examination appointment without providing the correct ATT Number.

If you are calling to change (reschedule) or cancel a previously-scheduled examination appointment, you must provide the 16-digit Confirmation Number provided by Prometric when you originally scheduled your examination appointment.

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North America
1-800-856-4308 (Monday to Friday, from 8 a.m. to 5 p.m., Eastern Time (ET)).

Europe, Middle East and Africa
Unless otherwise indicated, the office is open Monday to Friday, from 9 a.m. to 6 p.m. (GMT + 10 h).

Europe +31 320 239 540
Middle East (Sunday – Thursday) +31 320 239 530
North Africa (Sunday – Thursday) +31 320 239 530
Sub-Sahara Africa +31 320 239 593

 

Asia Pacific
Unless otherwise indicated, the office is open Monday to Friday, from 8:30 a.m. to 7 p.m. (GMT + 10 h).

Australia & New Zealand (8:30 a.m. to 5 p.m. GMT +10:00) 612-96405899
China 8610-62799911
India (9 a.m. to 5:30 p.m. GMT + 5.5 h) +91 124 414 7700
Japan 81-3-5541-4800
Korea 82-2-2116-8331 or 82-2-1566-0990
South East Asia (8 a.m. to 8 p.m. GMT + 8 h) 60-3-7628-3333

 

If your country or region is not listed above, you may also call +60-3-7628-3333 (Monday to Friday, from 8:30 a.m. to 7 p.m. (GMT + 10 h)).