MCC 360 – Multisource Feedback project

The MCC 360 is a national project undertaken by the Medical Council of Canada (MCC) and partner organizations to incorporate a common, robust multisource feedback (MSF) tool and process into physician quality assurance and improvement programs across the country.

MSF involves patients, medical colleagues and co-workers filling out specific questionnaires to provide feedback to physicians to help improve their practice. Physicians also complete an in-depth self-assessment and receive all of their MSF results in a confidential report.

The project builds on an evaluation tool known as the Physician Achievement Review (PAR), developed in 1999 by the College of Physicians & Surgeons of Alberta (CPSA) with the University of Calgary. The project includes the development of national guidelines, enhancements to the MSF questionnaires and reporting, development of feedback support tools, survey service delivery and research to support immediate and ongoing change. The project will be completed when a self-sustaining national program is in place.

Governance for this project includes quality assurance and quality improvement programs, certification colleges, regulatory authorities, representatives from undergraduate medical education and continuing professional development and other stakeholders. The aim is to see the program used by interested parties across the continuum, from undergraduate medical school into professional practice, as part of evaluation, quality assurance and improvement programs.

The transfer of the intellectual property of the PAR program to the MCC took place in 2016. Enhanced questionnaires and reporting templates are scheduled to be finalized by the end of 2017, with survey service delivery to be offered in March 2018. Full operationalization of the MCC 360 – Multisource Feedback program will take place in 2019.

For more information: mcc360@mcc.ca